Distance Service Agreement and Pre-Information Text

Usage Note

This text is a draft “Pre-Information” and “Distance Service Agreement” to be shown to the user before online booking/payment. Exceptions to the right of withdrawal may apply to transportation, vehicle rental and leisure activity services to be provided on a specific date; nevertheless, Pickupspoint grants the Customer a free cancellation right up to 24 hours before the service time, in the Customer’s favor.

Service Provider Information

Service Provider: 3E Seyahat Organizasyon Turizm ve Taşımacılık Ltd. Şti. / Pickupspoint

Address: Yenişehir Mahallesi Şefika Sokak No:4 Daire:452 Pendik / Istanbul

Tax Office / Tax No: Pendik / 3190398599

MERSIS: 0319039859900001

TÜRSAB Agency No / Trade Name: 12556 / Shqiptar Travel

Email: info@pickupspoint.com | Phone/WhatsApp: +90 536 297 3008 | Web: www.pickupspoint.com/en

Main Characteristics of the Service

The Service refers to airport transfer, private transfer, chauffeur-driven vehicle service, tour, activity, dinner cruise or similar travel services provided according to the route, date, time, number of passengers, vehicle type, luggage information and special requests selected by the Customer. The details of the Service are included on the booking screen, in the offer message or in the booking confirmation.

Price, Taxes and Additional Charges

The total service fee is communicated to the Customer during the booking process. Depending on the nature of the Service, additional waiting time, additional stops, route changes, excess luggage, additional vehicle, child seat, pet arrangement, cleaning/damage costs or compulsory supplier-related additional items may be charged separately. The Customer creates the booking by accepting the price and conditions communicated before confirmation.

Payment

Payment may be made through online payment infrastructure, bank/card payment, payment link or cash payment. The payment method is specified in the booking confirmation. For online payments, the security and transaction rules of the payment institution apply.

Performance of the Service

The Service is performed according to the date, time, pickup point and destination selected by the Customer and confirmed by the Company. In order for the Service to be performed, the Customer must provide accurate contact, flight/transportation, passenger and luggage information.

Withdrawal, Cancellation and Refund

Exceptions to the right of withdrawal under applicable legislation may apply to transfer, vehicle rental, tour, activity, dinner cruise and similar services to be provided on a specific date or within a specific period.

Nevertheless, Pickupspoint grants the Customer, in the Customer’s favor, the right to a full refund for cancellations notified at least 24 hours before the service time.

As a rule, no refund is made for cancellations made less than 24 hours before the service time; the special 3-hour rule regarding flight cancellations is reserved.

No refund is made in case of no-show.

Refund processes may vary depending on the processing times of the payment institution, bank or card organization.

Complaints and Applications

The Customer may submit complaints and requests via info@pickupspoint.com or +90 536 297 3008. The statutory application rights of customers who qualify as consumers, including consumer arbitration committees and consumer courts, are reserved.

Pre-Information Approval

The Customer declares that, before the booking and payment transaction, the Customer has been informed about the main characteristics of the service, price, payment method, cancellation/refund conditions, service provider information and dispute application channels, and that the Customer has read and accepted this text electronically.