Cancellation, Refund and Booking Change Policy

General Rule

For Pickupspoint reservations, cancellation requests made at least 24 hours before the service time are eligible for a full refund. As a general rule, cancellations made less than 24 hours before the service time are non-refundable.

Flight Delay

If the correct flight number/code was provided during the reservation and the flight is delayed, the driver schedule will be updated according to the new actual landing time, and no additional waiting fee will be charged for this reason.

Flight Cancellation

If the flight is cancelled by the airline or due to weather conditions at least 3 hours before the transfer time, a full refund will be provided.

If the flight is cancelled by the airline or due to weather conditions 3 hours or less before the transfer time, no refund will be provided.

The Company may request proof of cancellation for refund evaluation.

No-show

If the passenger does not arrive within the free waiting time, does not respond to contact attempts, or provides an incorrect location or incorrect time information, the reservation will be considered a no-show and no refund will be provided.

Booking Changes

Changes to the date, time, location, route, vehicle type, passenger count or luggage count are subject to operational availability. If an additional fee applies, the Customer will be informed.

Tours, Activities and Dinner Cruise

For tours, activities and dinner cruise services, supplier terms, availability, weather/sea conditions and event-specific conditions apply. For some services, the cancellation/refund period may differ from transfer services; any special conditions will be communicated before booking.

Refund Method

Refunds will be made, where possible, using the same payment method used for the original payment. The Company is not responsible for processing times caused by banks, card issuers or payment service providers.